Privacy Policy
Last updated: 21 August 2026
This Privacy Policy explains how personal information is handled when you use the Ailem Yanımda mobile app (ElderLink in international stores) or elderlink.biz. “Household” means the paired parent and trusted relatives.
0. Data controller
The operator of the Ailem Yanımda / ElderLink service is ElderLink, İstanbul, Türkiye. Contact: support@elderlink.biz.
1. Information and purposes
We may process account and profile details; household, role, membership, consent and invitation records; medication, doctor appointment and other care plans; wellbeing updates and plan acknowledgements; device, connection, notification and subscription information; support messages; temporary local data; and precise location only when the parent explicitly starts sharing. We use these data as needed to provide the service, operate household sharing, send notifications, manage Premium access, maintain security and provide support. Plans and wellbeing updates may contain health-related information; we process them only within the selected features and household sharing. The app is not a medical device, diagnostic or treatment service; a plan acknowledgement does not prove that medicine was taken and the app does not replace emergency services.
2. Legal bases and household sharing
Depending on the activity, processing may rely on entering into or performing a contract, a legal obligation, legitimate interests, consent, or another applicable legal basis. A household connection does not become active without the parent’s approval. Plans, acknowledgements, wellbeing updates and connection information are shared only with authorized, consented members of the same household and according to their roles. Share pairing codes only with people you trust.
3. Recipients and providers
We do not sell personal information or use it for personalized advertising. Firebase (Google) may support authentication, databases, storage and notifications; RevenueCat may process subscription status; Apple App Store and Google Play handle store and payment operations; and Firebase Hosting may host the website. Providers may access information needed for their tasks. Disclosures to legally authorized authorities or in a business transfer may also apply where required.
4. International transfers
Some service providers may process information outside Türkiye. Such transfers are made only to the extent a valid transfer condition and appropriate safeguard exists under Article 9 of the Turkish Personal Data Protection Law and other applicable law. Provider locations and safeguards may change; contact support@elderlink.biz for current information.
5. Location, retention and deletion
Location is collected only when the parent explicitly selects “Share my location” and is shown to approved household members for up to 15 minutes. We do not continuously track location or keep location history. When sharing stops, the active location document is deleted; expired documents enter Firestore TTL cleanup and are typically removed within 24 hours through the provider’s normal processing. Other data are retained while needed for the account, household and service. After account deletion, active-system deletion is started; limited backup or legally required records may remain for the relevant period.
6. Security
We use authentication, access rules, household membership and consent controls to limit information to authorized people. We also rely on the transit and storage safeguards of our infrastructure providers. No internet transmission or storage method provides an absolute security guarantee. Do not respond to messages asking for your password, pairing code or payment details.
7. Permissions and notifications
You can change notification, location and other permissions in device settings. Turning permissions off may limit reminders or household updates. We do not guarantee delivery at an exact time under every device, operating-system, network or battery condition.
8. Your rights and requests
Depending on applicable law, you may request access, confirmation of processing, correction, deletion, restriction, objection, a portable copy, or withdrawal of consent. For access or portability, email support@elderlink.biz from your registered address with the subject “Data Access and Export Request” and identify the data categories you need. After identity verification and scope confirmation, eligible data are provided in machine-readable JSON or CSV through a secure delivery method; sensitive data are not placed in the email body. We may request additional information to verify your identity. Under Turkish law, requests are answered within the periods required by Article 13. After the required application route, a complaint to the Turkish Data Protection Authority may generally be available within 30 days of learning the response and in any event within 60 days of the application.
9. Account deletion
Request deletion of your account and household data at /delete-account/ or by emailing support@elderlink.biz. Deleting an account does not automatically cancel a store subscription; cancel it separately in your Apple or Google account settings.
10. Changes and contact
We update the date when this policy changes and may announce important changes through the app or website. Contact support@elderlink.biz with questions.